Shipping policy

WHAT ARE YOUR SHIPPING TIMES?

Shipping times

Please note all times are an estimate and are subject to delays.

• Australia Standard: 4-6 Business Days
• Australia Express: 2-4 Business Days
• International Standard: 14-21 Days
• International Express: 5-9 Days

HOW CAN I TRACK MY ORDER?

An email will be sent to the email address provided to us containing your order details and tracking information after it has been processed and dispatched.

DO WE COVER IMPORT CHARGES?

Please note that any import bills incurred will be the customer’s sole responsibility.

Import costs are enforced by local governments and are in no way connected to or controlled by Project Thirteen. 

Project Thirteen does not receive any of the funds you pay towards these duties and taxes. Import taxes vary depending on your location. You can get a quick estimate using this Simply Duty Calculator (just type in “clothing” as the product).

 

WHAT HAPPENS IF MY ORDER NEVER ARRIVES?

In the event that your item cannot be delivered due to unforeseen circumstances, these orders will be returned to us at the courier's discretion. Once your order has been returned, you will be contacted. Customers are responsible for any additional shipping charges for redelivery. 

 

CAN I ALTER MY SHIPPING INFORMATION AFTER MY ORDER HAS BEEN DISPATCHED?

Unfortunately, once your order has been processed and dispatched of, we are unable to change your selected address or change anything about the order. However, if it has not been dispatched we are able to make select changes to the delivery address and what you have ordered. 

 

WHEN WILL I RECEIVE MY ORDER? 

At Project Thirteen we strive for speedy delivery. We we aim to process and ship all orders within 1-4 days. We ship with Australia Post and have both standard and express options available.